Returns & FAQ

No Refund, Return, or Exchange Policy

We appreciate your business and want to ensure that your shopping experience with us meets your expectations. Please take a moment to review our No Refund, Return, or Exchange Policy outlined below:

  1. All Sales are Final: All purchases made through TheDuelLogs are considered final. We do not offer refunds, returns, or exchanges on any products unless there is a manufacturing defect or error on our part.

  2. Ship To Address: YOU ARE RESPONSIBLE FOR THE SHIPPING INFORMATION YOU PROVIDE. PLEASE MAKE SURE YOU ARE INPUTTING THE CORRECT SHIPPING ADDRESS FOR YOUR ORDER. 

  3. Defective or Incorrect Items: In the rare event that you receive a defective or incorrect item, please contact our Customer Service within 7 days of receiving your order. We will provide instructions on how to return the item for inspection. If the defect or error is confirmed, we will replace the item or issue a refund at our discretion.

  4. Conditions for Return: Returns will only be accepted in the case of a manufacturing defect or an error on our part. The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

  5. Shipping Costs: Customers are responsible for the cost of shipping returns unless otherwise specified by TheDuelLogs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  6. Refund Processing Time: If a refund is approved, please allow up to 7-10 business daysfor the processing of your refund. The time may vary depending on your payment method and financial institution.

  7. Changes to This Policy: TheDuelLogs reserves the right to update or modify this policy at any time without prior notice. Please check our website or contact Customer Service for the most up-to-date information regarding our return and refund policies.

 

By making a purchase with TheDuelLogs you acknowledge and agree to abide by the terms and conditions of this No Refund, Return, or Exchange Policy. "ALL SALES FINAL" is also listed on every PDP to ensure visibility into this policy.